We’ve added a new feature to the site. It’s small, but should be quite helpful.
If you scroll to the bottom of any of our pages, you will see a message that states something like “Average ticket response time is:”
You can check here to see how fast we’re responding to tickets. This will be helpful so you can have an estimate of how soon we’ll get back to you should you need to open a support ticket.
Does your ticketing software end of closing tickets after a lack of activity on either side of the ticket? I ask because my current host closes a ticket within about 24 hours and to me that seems too soon (especially during the holidays).