support ticket system

Live Stats on Ticket Response Time

September 8, 2013 in Updates by Geeks Hosted  |  1 Comments

We’ve added a new feature to the site. It’s small, but should be quite helpful.

If you scroll to the bottom of any of our pages, you will see a message that states something like “Average ticket response time is:

You can check here to see how fast we’re responding to tickets. This will be helpful so you can have an estimate of how soon we’ll get back to you should you need to open a support ticket.

Posted in Updates and tagged , , , , .

One Response to Live Stats on Ticket Response Time

  1. oldans says:

    Does your ticketing software end of closing tickets after a lack of activity on either side of the ticket? I ask because my current host closes a ticket within about 24 hours and to me that seems too soon (especially during the holidays).

Leave a Reply to oldans Cancel reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>