September 22, 2013 in News by Geeks Hosted | 1 Comments
Live Chat is now available on the website. You can find the button on the bottom of the website in the lower right-hand corner. Live chat will be available to answer sales and basic support questions.
At this time, Live Chat will not be available 24/7. If by chance we’re offline, please open a regular ticket and we’ll respond as soon as possible.
We’ve added a new feature to the site. It’s small, but should be quite helpful.
If you scroll to the bottom of any of our pages, you will see a message that states something like “Average ticket response time is:”
You can check here to see how fast we’re responding to tickets. This will be helpful so you can have an estimate of how soon we’ll get back to you should you need to open a support ticket.